Order & Payment
Find everything you need to know about placing an order, prescription verification and making a payment with LensEuro.
Payment Options
We accept secure online payments through the payment methods displayed at checkout. Available payment options may include major credit and debit cards, PayPal, and other supported payment methods.
All prices and payments on LensEuro are processed in British Pounds (GBP).
If your payment is declined, please check that your card details and billing information are correct. You may also wish to contact your card issuer or try another available payment method.
How to Place an Order
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Choose your contact lenses
Browse our products and select the contact lenses you would like to purchase. -
Select your lens parameters
Choose the required parameters, such as power, and any other available options for your lenses. Please carefully check your selections against your current valid contact lens prescription before adding the product to your basket. -
Review your basket
Check your products, quantities and lens parameters carefully before proceeding to checkout. -
Complete checkout
Enter your contact and delivery information, select your shipping option, and complete your payment. -
Place your order
Once your order has been successfully submitted, you will see an order confirmation page.
Contact Lens Prescription Verification
Contact lenses are regulated medical devices. Customers purchasing prescription contact lenses must have a current and valid contact lens prescription or contact lens specification for the lenses being ordered.
Before prescription contact lenses can be dispatched, customers are required to provide a copy of their current valid contact lens prescription or contact lens specification for verification.
Please email a clear copy, scan or photograph of your current valid contact lens prescription or contact lens specification to info@lenseuro.com. Please include your LensEuro order number in your email so that we can match your prescription to your order.
The prescription or specification should be current and valid, clearly readable, and correspond to the contact lenses and lens parameters being ordered.
Our team will review the information provided before releasing the order for dispatch. Prescription contact lens orders will not be dispatched until the required prescription information has been received and checked.
If we are unable to verify the information provided or require additional information, we will contact you using the contact details provided with your order.
What Happens After You Place Your Order?
1. Order Confirmation
After your order has been successfully placed, we will send an order confirmation email to the email address provided at checkout. Please review your order details carefully.
2. Send Your Prescription
Email a clear copy, scan or photograph of your current valid contact lens prescription or contact lens specification to info@lenseuro.com and include your LensEuro order number.
3. Prescription Verification & Order Processing
Our team will review the prescription information provided and check it against the contact lenses ordered. Once the required information has been received and checked, we will proceed with processing your order. In-stock items are typically processed within 1–2 business days.
4. Shipping Confirmation
Once your order has been dispatched, we will send you a shipping confirmation email with the available tracking information.
5. Delivery
Your order will be delivered to the shipping address provided at checkout. Delivery times vary depending on the shipping method selected.
For current shipping rates and estimated delivery times, please visit our Shipping & Delivery page.
Important Prescription Information
Please ensure that the lens parameters selected when placing your order match your current valid contact lens prescription or contact lens specification.
If you are unsure about your prescription or which contact lenses are suitable for you, please consult your optician or eye care professional before placing your order.
Our Customer Support Team can assist with general product information, prescription submission and questions about placing your order, but cannot provide eye examinations or prescribe contact lenses.
Need Help With Your Order?
If you have any questions about your order, payment or prescription submission, please contact our Customer Support Team. If your enquiry relates to an existing order, please include your order number so we can assist you more efficiently.